About Axis Retail Group
Our Mission
At Axis Retail Group, our mission is to empower businesses with effective management strategies and forward-thinking solutions. We are committed to optimizing operations, enhancing the client experience, and driving sustainable growth through clarity, innovation, and executional excellence.
How We Add Value
Customer Journey Mapping & Gap Analysis
Frontline Excellence & Service Culture Design
A full audit of the end-to-end customer experience — from discovery to post-purchase — identifying friction points, service gaps, and missed opportunities that impact satisfaction and loyalty. Includes actionable recommendations to improve conversion, retention, and advocacy.
Frontline Excellence & Service Culture Design
Frontline Excellence & Service Culture Design
Custom programs that build a customer-first culture through clear values, service rituals, and leadership alignment. This includes mystery shopping insights, culture playbooks, and team engagement strategies to drive consistency and pride in execution.
Sales Mastery Workshops
Interactive workshops designed to elevate sales performance by focusing on consultative selling, product storytelling, and emotional connection. Ideal for both new and experienced teams seeking to increase average transaction value and close rates.
Motivational Keynotes & Team Energizers
Dynamic, story-driven sessions aimed at inspiring teams to reconnect with purpose, service excellence, and growth mindset. Can be tailored for company meetings, seasonal kickoffs, or new store openings.
Employee Experience & Retention Strategy
Employee Experience & Retention Strategy
Programs that align internal culture with external brand promises — including onboarding design, recognition programs, and employee feedback systems to enhance engagement and reduce turnover.
Leadership & People Development Coaching
Employee Experience & Retention Strategy
Personalized leadership training focused on communication, coaching methods, and accountability frameworks. Designed to build confident, emotionally intelligent managers who can motivate and retain high-performing teams.
Meet our Founding Member
Luis Roldan~ Founder
With over 25 years of extensive experience in retail and service industries, I specialize in enhancing client experiences through a keen ability to identify root causes and strategically adjust them to achieve optimal results. Passionate about people and their needs, I am dedicated to delivering tailored solutions that drive client satisfaction and loyalty. My expertise lies in translating insights into actionable strategies that foster long-term success.
It would be a pleasure to meet you!